Refund policy

Apparel

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. Book pre-orders that have not yet shipped can be cancelled for a full refund; see Book Pre-Order Cancellations below.

To be eligible, your item must be in the same condition in which you received it. For apparel, this means unworn, unwashed, with tags attached, and in its original packaging. For books, this means unread and free of markings, inscriptions, or damage; where a book was delivered shrink-wrapped or sealed, we encourage you to return it with the original seal intact. You'll also need your receipt or proof of purchase.

HOW TO START A RETURN OR EXCHANGE

You can submit a return request directly through your customer account by clicking the profile icon in our store menu, or by visiting our returns page. Alternatively, you can contact us at shop@jordanroth.com, and we'll guide you through the process.

Please note that returns must be sent to the address we provide when we authorize your return. Items sent back without first requesting a return will not be accepted. This does not apply to statutory cancellations, which need no approval from us; see Statutory Cancellation Rights below.

Return shipping. Within the United States, we provide a prepaid return label at no cost to you. For international orders, return postage is your responsibility, except where the law of the country where you live requires us to bear it (see Statutory Cancellation Rights below). If you return an item because it is faulty, damaged or not as described, we cover the cost of return wherever you are and refund the original shipping charge. For other returns, the original shipping charge is not refunded unless the law of the country where you live requires it.

SIZE EXCHANGES

For apparel, if you need a different size, submit a return request for your original item through your customer account, and once it's approved, place a new order for the correct size. Contact us at shop@jordanroth.com when you initiate the exchange, and we'll do our best to hold your size for 48 hours while your return is in transit, subject to availability.

Please note that all of our shirts are produced in strictly limited runs. We cannot guarantee size availability at the time of exchange.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us as soon as possible at shop@jordanroth.com if your item is defective, damaged, or incorrect, and we'll make it right. For books, this includes cosmetic damage sustained in transit, such as bumped corners, dented spines, creased pages, or torn dust jackets. Depending on the nature of the damage, we will offer a replacement copy, a replacement dust jacket, or a full or partial refund. For signed books, any replacement copy will also be signed, subject to availability. Please retain the original packaging and provide photographs where possible. Nothing in this policy affects your statutory rights in respect of goods that are faulty, damaged or not as described, including any right to choose between repair, replacement and a refund where the law of the country where you live gives you that choice.

For consumers in Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

EXCEPTIONS

We do not accept returns on sale items or gift cards, or on signed, numbered, or otherwise personalized copies, which are final sale, except where the item is faulty, damaged, or not as described. This exclusion does not limit any statutory right you may have, including the cancellation rights described under Statutory Cancellation Rights below.

Books

Every pre-order copy of Radical Acts of Unrelenting Beauty: At the Musée du Louvre is signed and is therefore final sale, except where it arrives damaged, defective, or incorrect or where a statutory cancellation right described below applies.

STATUTORY CANCELLATION RIGHTS

European Union, EEA and United Kingdom — 14-day cooling-off period

If your order is being shipped into the European Union, the European Economic Area (Norway, Iceland, Liechtenstein), or the United Kingdom, you have the right to cancel your order within 14 days of the day you receive the item (or, if your order ships in parts, the last item), or at any time before delivery, for any reason and without justification. You may handle and inspect the item as you would in a shop, but you are responsible for any diminished value resulting from handling beyond what is necessary to establish its nature and characteristics. To exercise this right, tell us you are cancelling before the period ends, by email to shop@jordanroth.com or any other clear statement; you may use the model cancellation form at the end of this policy, but you do not have to. No approval from us is needed. Please send the item back within 14 days of telling us, to the return address below and, where reasonably possible, with its original tags and packaging. You bear the direct cost of returning it. We will reimburse all payments received from you, including the cost of standard outbound delivery and any duties and import taxes we collected at checkout, no later than 14 days after being informed of your decision to cancel, using the same payment method you used to pay. We may withhold reimbursement until we have received the item back or you have supplied evidence of having sent it, whichever is earlier.

This 14-day right applies to orders shipped into the European Union notwithstanding any other provision of this policy, including the exclusion of sale items. This right applies to orders shipped into the European Economic Area and the United Kingdom on equivalent terms under applicable local law. Goods made to your specifications or clearly personalized, such as a copy inscribed to you at your request, are exempt from this cooling-off right. A copy that is signed or numbered but not personalized to you is not exempt. You also have statutory rights if an item is faulty or not as described (in the EU, under the legal guarantee of conformity; in the UK, under the Consumer Rights Act 2015), which this policy does not affect.

Other countries

If the law of the country where you live gives you a right to cancel a distance purchase, that right applies notwithstanding any other provision of this policy, needs no approval from us, and is exercised by telling us you are cancelling. The periods below run from the day you receive the item; where that law also lets you cancel before delivery, you may do so. Unless stated otherwise, you bear the cost of returning the item, and we will refund all payments received from you within the time that law requires.

Brazil: 7 days. We bear the cost of return and will refund you promptly after you tell us you are cancelling.

Argentina: 10 calendar days. We bear the cost of return.

Chile: 10 days (derecho a retracto).

Colombia: 5 business days. We will refund you within 15 calendar days.

China: 7 days. We will refund you within 7 days of receiving the item back.

South Korea: 7 days. We will refund you within 3 business days of receiving the item back.

Canada: no unconditional cooling-off period applies to distance purchases. Under provincial law (for example in Ontario, Quebec and British Columbia), you may cancel an online purchase if we do not deliver it within 30 days of the delivery date we stated, or if we do not give you the information or the copy of your contract that the law requires, in each case within the time limits that law sets. The return terms in this policy otherwise apply, without prejudice to your statutory rights in respect of faulty goods.

Australia and Japan: no statutory cooling-off period applies to distance purchases; the return terms in this policy apply, without prejudice to your statutory rights in respect of faulty goods.

Return address

Send cancelled items to the address corresponding to your purchased item:
Books: 67 34th Street, Bldg. #7 B450, Brooklyn, NY 11232, United States.
Apparel: 2485 Hunter Street, Los Angeles, CA 90021, United States.
If in doubt, email shop@jordanroth.com and we will confirm it.

BOOK PRE-ORDER CANCELLATIONS

You can cancel a book pre-order at any time before it ships by emailing shop@jordanroth.com. We will refund the full price of the book, together with any shipping charges, to your original payment method within seven (7) business days of your cancellation, or within one (1) billing cycle for credit card payments. If your book was part of an order that also included apparel, shipping is charged once for the whole order, and we will refund the difference between the shipping charge you paid and the shipping charge that would have applied to the apparel alone. If we cannot ship a pre-order by its ship-by date, we will contact you as described in our Shipping Policy.

REFUNDS

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days, or any shorter period required by the law of the country where you live. For statutory cancellations by customers in the European Union, the EEA and the United Kingdom, we refund no later than 14 days after you tell us you are cancelling, subject to the withholding right described above. Other statutory cancellations are refunded within the time stated under Statutory Cancellation Rights, without any approval step. Please allow additional time for your bank or card provider to process the payment.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at shop@jordanroth.com.

MODEL CANCELLATION FORM (EU, EEA AND UK)

Complete and return this form only if you wish to cancel the contract.

To: Jordan Roth Studio LLC, Corient, 101 Park Ave, Suite 3100, New York, NY 10178, United States; shop@jordanroth.com; telephone +1 (212) 207-2124. (This is our notice address; please send goods to the return address shown under Return address above.)

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

Ordered on [*] / received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.